Delivery
WHERE CAN I GET DELIVERY AND WHAT ARE THE DELIVERY COSTS?
• Delivery in Metropolitan France.
HOW DO I TRACK MY ORDER?
As soon as your order is shipped you will receive all the information from the carrier by email and SMS allowing you to track the progress of your order. Don't hesitate to check your spam!
Otherwise, we invite you to contact our customer service.
IS IT POSSIBLE TO CANCEL MY ORDER?
At Novaé all orders are processed very quickly to deliver to you in record time. If your order has not yet been processed by our logistician, you will be able to cancel it. To do this, please contact us as soon as possible.
HOW DO I RETURN MY ORDER?
If you no longer want your order, you can return it to us within 14 days of receiving your package, at your expense and by Colissimo. The product(s) must be intact, in its original packaging and in good condition!